Refund policy

Refund & Return Policy

Last Updated: August 22, 2026

At Empyrean Enterprises, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or significantly different product, please contact us and we will review the issue.

Eligible Returns

A return or replacement request may be accepted in the following situations:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective upon delivery.
  • The product is significantly different from the product description.

Return Request Period

You must contact us within 7 days of delivery to report an eligible issue.

Requests submitted after this period may not be accepted.

Proof Required

To process a return or replacement request, we may require:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A clear unboxing video, where available
  • A description of the issue

For damaged or incorrect products, an unboxing video is strongly recommended and may be required to verify the claim.

Non-Returnable Situations

Returns may not be accepted when:

  • The product has been used improperly.
  • The product has been damaged after delivery by the customer.
  • The product is returned without its original packaging/accessories where applicable.
  • The issue is caused by normal wear and tear.
  • The customer simply changes their mind after receiving the product, unless otherwise required by applicable law.
  • The return request is made after the eligible return period.

Replacement

If the issue is verified and the product is eligible for replacement, we may provide a replacement at no additional product cost.

Replacement availability is subject to stock availability.

If a replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

Refunds

Approved refunds will be processed to the original payment method or through another suitable method, depending on the payment method used and the circumstances of the order.

After the refund is initiated, the time taken for the amount to reflect in your account may depend on your bank or payment provider.

COD Orders

For eligible COD orders, refunds may require additional verification and may be processed through an appropriate electronic payment method.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

Return Shipping

Where the return is due to a verified defect, damage, or incorrect product, AdjustKart may arrange or reimburse return shipping as applicable.

For other situations, return shipping may be the customer's responsibility.

Contact Us

For return or refund requests:

Email: mdcfb1227@gmail.com
Subject: Return/Refund Request – [Order Number]